Support
A question, a problem, a mistake in a recipe?
Write to shadowlinkdigital@gmail.com.
We answer within 72 working hours. Tell us your phone model, your system
version and, where relevant, the recipe and step involved: it saves a
round trip.
The subscription
What is free, what is paid
The app installs and runs for free: one complete recipe — fresh goat cheese — the equipment list, the ingredient sheets, the directory and the troubleshooting guide. No adverts, no time limit.
The MyCheese Premium subscription opens the full catalogue, quantities adjustable to your milk volume, the variant lab, and the virtual cellar with its ageing log.
Price and term
| Plan | Price | Renews |
|---|---|---|
| Monthly | €2.99 | every month |
| Yearly | €19.99 | every twelve months |
Renewal is automatic. The price shown in the app is always the one for your account, in your currency, and it appears before any purchase. The amounts above are for the euro zone; they vary by country and local taxes.
Cancelling
Cancellation happens in your Apple account, never in the app — Apple gives us no way to do it, and that is exactly as it should be:
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Pick MyCheese, then Cancel Subscription.
The subscription stays active until the end of the period you have already paid for. Cancelling at least 24 hours before renewal avoids the next charge.
I paid and Premium is not active
Open the subscription screen and tap Restore purchases. This is the normal case after changing phone or reinstalling: the app never decides on its own that you are subscribed, it asks the store. Also check that you are signed in with the Apple account used for the purchase.
If the button changes nothing, write to us. A refund request, however, goes through Apple: reportaproblem.apple.com. We have access to neither your payment methods nor your invoices.
Your data
Everything you create — batches, readings, tastings, equipment inventory — lives on your phone. We hold no copy. That has one consequence worth knowing before you need it:
Uninstalling the app erases your cellar. We cannot restore anything, because we hold nothing. Before changing phone or uninstalling, export a backup: Profile → Back up my data. You get a file to keep wherever you like, and Restore a backup reads it back on the new device.
What is collected, and what is not, is set out in the privacy policy.
Frequently asked
Does the app work without a connection?
Yes, entirely. Recipes, timers, cellar and reference sheets are all in the app. A cheese cellar has no signal, and that is precisely where you need the app.
Do timers ring if I close the app?
Yes, provided you allowed notifications. Timers store a due time, not a countdown: they stay accurate even if the phone restarts. If nothing rings, check Settings → MyCheese → Notifications.
The ageing reminders do not match what I am doing
That is intended: reminders are derived from your own log, not from a theoretical calendar. Turn a cheese earlier than expected and the next reminder is recalculated from that gesture.
Voice control does not respond
It needs permission for the microphone and for speech recognition, and it needs the language installed for dictation on the device. Say “next”, “back”, “timer” or “repeat”. Horizontal swipe control works in every case, offline included.
How do I change language?
Profile → Language. The app is written in French and translated into English, recipe content included.
A recipe looks wrong to me
Tell us, with the recipe and the step. Quantities and ageing schedules were reviewed by a cheesemaker, but no two milks, cultures or cellars behave quite alike. A reasoned correction is the most useful thing anyone can send us.
Food safety
MyCheese is a guide, not a health inspection. A cheese that smells wrong, carries an unexpected mould, or was made with milk of doubtful origin is not tasted: it is thrown away. Raw milk is not advised for pregnant women, young children, the elderly or immunocompromised people. If you have any doubt about your health, the answer is your doctor, not this app.
Contact
ShadowLink Digital — shadowlinkdigital@gmail.com